Introducing Pivot: Chelsea Municipality New Online Citizen Portal

Simplifying Communication and Access

One of Pivot's primary goals is to enhance communication between residents and the municipal administration. The platform centralizes all online services in one place, making it easier for residents to access the information and services they need. Whether it's receiving personalized notices or alerts, applying for permits, or submitting non-urgent reports, Pivot has got it covered.

Personalized Notices and Alerts

Pivot offers a robust notification system that allows residents to receive updates via email, text messaging, and automated calls. Residents can choose their notification preferences, such as collection reminders, updates on the aqueduct system, municipal life, and road works. This feature becomes particularly invaluable during emergency situations, ensuring that residents are always informed.

Streamlined Permit Applications

Gone are the days of cumbersome permit processes. With Pivot, residents can apply for permits online and receive updates directly to their email. This innovation not only speeds up the process but also ensures that residents are kept in the loop every step of the way.

Reporting Made Easy

Pivot makes it easy for residents to report issues or submit requests. Whether it's reporting the state of the road network or informing about a delay in collection, residents can submit their reports through the platform and receive processing emails in return. This transparency ensures that residents are aware of the status of their requests at all times.

Access to Other Municipal Platforms

Through Pivot, residents can sign up for Chelsea's monthly municipal newsletter and access the Cocoriko public consultation platform. This integration ensures that residents are always engaged and informed about municipal matters.

Ongoing Improvements

The Municipality of Chelsea is committed to continuously improving Pivot. Future enhancements include a mobile application for Android and iOS, a reservation system for community halls, and online payment options for permits and reservations. These improvements aim to make municipal services even more accessible and user-friendly.

Encouraging Resident Participation

The municipality encourages all residents to create an account on Pivot. This initiative is part of the "responsible operations and services" strategic pillar of the Chelsea 2040 Strategic Plan, which focuses on placing citizens at the heart of municipal actions and achievements. By signing up, residents can ensure they are always connected and up-to-date with the latest municipal services and news.

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Pivot represents a significant step forward for Chelsea, enhancing the way residents interact with their municipal administration. With its user-friendly interface and comprehensive features, Pivot is set to become an indispensable tool for all Chelsea residents. Sign up today and experience the future of municipal services.